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Frequently Asked Questions

Got questions? We’ve got answers too.

General FAQs

What is Invoice?

Invoice is a beautiful and easy-to-use online invoicing software for small business owners and freelancers. It allows businesses to send professional invoices online and accept debit or credit card payments in seconds.

Who is it for?

Designed primarily for Small Business Owners, Startups, Entrepreneurs & Freelancers. Invoice is a great tool for anyone who needs to send professional invoices and accept payment online.

Why do I need it?

Do you experience delays getting paid when you really want to? With Invoice, you don’t have to spend more time sending invoices to clients or chasing after clients for payments, your invoices get paid easier and faster.

Is Invoice really free?

Absolutely! Invoice allows you to send UNLIMITED invoices to unlimited number of clients all at no cost. We also provide extended features and services for growing businesses via our BASIC plan (See pricing).

How can I get started?

It all starts with a simple email address and secured password to create a free account. You don’t need to provide a credit card, and you’re under no commitment to pay upfront to get started using the platform.

Can I accept online payments with Invoice?

Absolutely! Invoice has an integrated payment solutions that allows you to easily accept credit and debit card payments from your clients anytime, anywhere (See online payments for more details).

Is Invoice safe and secured for my data?

Keeping your data safe and secure is one of our top priorities. The good thing about using a cloud-based invoicing software like Invoice is that you don't have to worry about loosing your data. Our software uses bank-grade SSL (Secure Sockets Layer) encryption for all access and transactions.

Does Invoice work on all devices?

Invoice is a cloud-based solution. This means that it can be accessed on all devices, anytime anywhere. All you need is a mobile phone or laptop with internet connection and a modern web browser — whether at home, in the office or on the road you can always be in-touch with your finances.

Is Invoice accessible via API?

Are you a developer looking for an invoicing platform to power your app? Invoice API allows you to perform 'RESTful' operations such as reading, modifying, adding or deleting data via API calls (Click here to learn more).

Who's there when I need help?

We are — if you ever have any questions or concerns, need technical support or help getting started with Invoice, just write us a quick email to support@invoice.ng. Our 24/7 customer support team will help you out.

Pricing FAQs

Do I need to pay to get started?

No, you don’t need to make any financial commitment to start using Invoice. Upgrading your account, however, will require one.

Can I upgrade, downgrade or cancel later?

Absolutely — you can upgrade, downgrade or cancel your account at any time. Please refer our terms and refund policy for more details.

Do you offer any special pricing?

Yes! For nonprofits and educational institutions, we offer a 25% discount when paying monthly and a 50% discount for paying for the year in advance.

What payment methods do you support?

For monthly and yearly payments, we support all major credit cards including Visa, MasterCard, and Verve.

How secure is my data?

We use industry best practices to establish and maintain a secure and accessible online experience. And we always remember that your data is yours. We never touch your data without your explicit permission.

Who's there when I need help?

We are — if you ever have any questions or concerns, need technical support or help getting started with Invoice, just write us a quick email to support@invoice.ng. Our 24/7 customer support team will help you out.

Payments FAQs

How much do you charge for online payments?

Invoice supports multiple payment gateways including Stripe. Fees are charged based on which payment gateway you decide to use for your business.

How secure are my transactions?

Keeping your data secured is one of our top priorities. We use bank-grade SSL (Secure Sockets Layer) encryption for all access and transactions, we perform daily backups, and our payment processor is fully PCI-compliant.

What types of payment cards can I accept?

You can accept online payments via major credit cards including Visa, Mastercard, Verve, Discover and American Express.

Who's there when I need help?

We are — if you ever have any questions or concerns, need technical support or help getting started with Invoice, just write us a quick email to support@getiinvoice.co. Our 24/7 customer support team will help you out.

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